- How we will use that information
- Whether we disclose your details to anyone else
- Your choices regarding the information you provide to us.
How we collect data
We collect information in the following ways:
1. When you give it to us DIRECTLY
You may give us your information for the following reasons:
to request about our activities
seeking potential employment
obtaining email updates
to receive services from us
2. When you give it to us INDIRECTLY
We do not collect information about the online services you use and how you use them, like when you open or click a link in one of our emails or visit our websites or view and interact with our social media.
What data we collectThe type and quantity of information we collect and how we use it depends on why you are providing it.
1. Email contactIf you contact us via email we will collect:
- Your name
- Your contact details
2. ClientsIf you purchase any of our services we will usually collect:
- Contact details
Credit card details
We retain records of any commercial transactions with us.
If you use your credit or debit card to pay for a service, online or over the phone, we will ensure that this is done securely and in accordance with the Payment Card Industry Data Security Standard. You can find out more information about PCI DSS on their website – https://www.pcisecuritystandards.org/security_standards/index.php
We do not store your credit or debit card details at all, following the completion of your transaction. All card details and validation codes are securely destroyed once the payment has been processed. Only staff authorized and trained to process payments will be able to see your card details.
Data Protection law recognizes that certain categories of personal information are more sensitive. This is known as sensitive personal data and covers health information, race, and religious beliefs. We do not collect ‘sensitive personal data’ about our clients.
Why we collect data
We will mainly use your data to:
Provide you with the services, products or information you asked for
Administer your purchases
Let you know about new services
Keep a record of your relationship with us
Ensure we know how you prefer to be contacted
Understand how we can improve our services, products or information.
We may also use your personal information to detect and reduce fraud.
How we share data
We do not normally share your data with other organizations and will only share your information if:
We are legally required to do so, e.g. by a law enforcement agency legitimately exercising a power or if compelled by an order of the Court
It is necessary to protect or defend our rights, property or the personal safety of our people or visitors to our websites
You data safety is very important to us.
Working with a carefully-selected partner that is carrying out work on our behalf. These partners may include mailing houses and IT specialists. The kind of work we may ask them to do includes processing, packaging, mailing and delivering purchases or magazines, sending postal mail, emails and text messages, carrying out research or analysis and processing payments. We only choose partners we can trust. We will only pass personal data to them if they have signed a contract that requires them to:
abide by the requirements of the General Data Protection Regulation
treat your information as carefully as we would
only use the information for the purposes it was supplied (and not for their own purposes or the purposes of any other organization)
allow us to carry out checks to ensure they are doing all these things.
We will only ever share your data in other circumstances if we have your explicit and informed consent.
We will never share, sell or swap your details with any third parties for the purposes of their own marketing or the monetizing of your data.
How we store data
We store information on computers located in the US and Spain. We may transfer data to our reputable third party suppliers as explained above. They may be situated inside or outside the European Economic Area. There is a posibility we also store information in paper files.
The importance of the security of all personally identifiable information associated with our clients and users is a must for us. We have security measures in place to attempt to protect against the loss, misuse, and alteration of personal data under our control. For example, only authorized personnel are allowed to access user information and we use secure server software (SSL) to encrypt financial and personal information you input before it is sent to us.
While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur while it is under our control, we use our best efforts to try to prevent this.
Unfortunately, the transmission of data across the internet is not completely secure and whilst we do our best to try to protect the security of your information we cannot ensure or guarantee that loss, misuse or alteration of data will not occur whilst data is being transferred.
Where you or we have provided a password enabling you to access parts of our websites it is your responsibility to keep this password confidential. Please don’t share your password with anyone.
We will keep your information only for as long as we need it to provide you with the services or information you have required, to administer your relationship with us, to inform the preferences of our clients, to comply with the law, or to ensure we do not communicate with people that have asked us not to.
When we no longer need information we will always dispose of it securely, using specialist companies if necessary to do this work for us.
The General Data Protection Regulation gives you certain rights over your data and how we use it. These include:
In certain circumstances to have inaccurate personal data rectified, blocked, erased or destroyed
To prevent your data being used for direct marketing
The right of access to a copy of the information we hold about you (known as a subject access request).
If you wish to exercise any of these rights. Please contact us using the contact forms you can find across these Web pages.We will respond within one month of receipt of your written request and confirmed ID. Please provide as much information as possible about the nature of your contact with us to help us locate your records. Please note it is our policy to charge the statutory maximum fee of 10€ (Ten Euros) for a subject access request. Where you have provided your consent for our use of your personal information. You always have a right to withdraw your consent at any time. For more information about your rights under the Data Protection Act go to the website of the Information Commissioner’s Office at ico.org.uk.
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